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We're here. Most questions are answered below — if not, email us directly and we'll get back to you within 24 hours.
Frequently asked questions
Do I need an account to use AMI?
No. AMI works fully without an account — everything stays on your device. Creating an account adds cloud backup and cross-device access, but it's entirely optional.
Where is my data stored?
If you're a guest (no account), your data lives only on your device. If you have an account, your data is backed up to Supabase servers in the EU. Sensitive memory fields (like your life goals and emotional context) are encrypted on your device using your phone's secure storage.
Does AMI read or store my diary entries?
Your entries are stored on your device and, if you have an account, backed up encrypted to our servers. When you interact with AMI, the relevant context is sent to Anthropic's API to generate a response — but Anthropic does not use your conversations to train their models. We never read your diary entries ourselves.
Can I delete my account and all my data?
Yes. Go to Settings → Danger Zone → Delete Account. This permanently removes all your data from our servers within 30 days. Your local data is deleted immediately. If you need help, email support@heyami.app.
How do I export my diary?
Go to Settings → Export My Data (JSON export of everything) or Settings → Export Diary as PDF (formatted diary document). Both are available without an account.
I didn't receive my verification email. What do I do?
Check your spam or junk folder first. If it's not there, open AMI and tap "Resend email" on the verification screen. If you're still having trouble, email us at support@heyami.app with the email address you signed up with.
I forgot my password.
On the login screen, tap "Forgot password?" and enter your email. You'll receive a reset link. Check your spam folder if it doesn't arrive within a few minutes. The link expires after 1 hour.
Voice mode isn't working.
Voice mode requires a development build of AMI — it doesn't work in Expo Go. If you're using the full app and it's still not working, go to your phone's Settings → AMI → Microphone and ensure microphone access is enabled. Also check Speech Recognition permissions.
AMI's responses feel generic or wrong.
AMI learns from what you share in your Memory Bank (Settings → Memory Bank). The more you fill in — your name, life mode, what matters most to you — the more personal AMI's responses become. Also try writing more in your diary over a few days.
My data didn't sync to my new phone.
Sign in with the same account on your new device. AMI will automatically restore your diary, schedule, and projects from the cloud. This requires an internet connection on first launch. If data is still missing after a few minutes, email support@heyami.app.
Is AMI a mental health app?
AMI is a personal companion for reflection, planning, and emotional support — not a licensed mental health service. If you're experiencing a crisis or need professional help, please contact a licensed professional or emergency services. AMI is not a substitute for therapy or medical care.
Still need help?
Email us at support@heyami.app. We aim to respond within 24 hours on weekdays.
When you write in, it helps to include: your device model, iOS/Android version, and a description of what happened.